CPG Company sees 11.2% increase in incremental response rates – a 366% improvement over historical trial
ISSUE:

A leading CPG brand was sending high-value coupons to demographically targeted households with women aged 18-49. After fielding a consumer segmentation study, they identified a specific attitudinal target segment, Organizers, within the larger set of women aged 18-49 the brand had traditionally targeted. Representing 19% of consumers, Organizers aligned perfectly with one of the brand’s three sub-brands.

APPROACH:

To increase response rate, the brand wanted to target Organizers with a custom message and promotional offer designed to resonate with Organizers and drive response. Twenty-Ten used its patented technology to develop a Targeting Algorithm, which hyper-targeted the consumers that best fit the Organizers segment. A direct mail package including a coupon was mailed directly to their household.

RESULTS:

Organizers response rate was dramatically higher than historical response rates.

Twenty-Ten targeted Organizers response rate
14.0%
Historical response rate
2.8%
Incremental response rate
11.2%
% Improvement
+366%

Share:

MORE CASE STUDIES: